Faq

How would we help you?

Frequently asked question

Question 1: How long do I have to wait to receive my product?

Answer: It takes 2 to 4 days to process your order and then 7 to 10 working days to deliver it to you safely & Securely.

Question 2: Do you ship all over the world?

Answer: Yes, it’s true. We ship all over the world.

Question 3: I made a mistake in my shipping address, how can I fix it?

Answer: Don’t worry, if your order hasn’t been shipped yet, please contact us immediately on (support@speedycartel.com) and we will be happy to update your information. If the order has been sent, unfortunately there is nothing we can do …

Question 4: Do you provide tracking information?

Answer: After purchase, you will receive a shipping confirmation email with a tracking number within 24-48 hours.

However, this email may have ended up in your spam folder. Please check it carefully before contacting customer service.

You will receive an automatic follow-up by email at each stage of the delivery of your order.

Question 5: There are some items missing from my order, what’s going on?

Answer: Our products are shipped separately according to your order. For example, if your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.

Question 6: I have received a damaged item. What can I do?

Answer: We are sorry to hear that. Simply send us a photo of the damaged item to the email address: (support@speedycartel.com) and we will send you a similar replacement item as soon as possible.

Question 7: I haven’t received my order yet. Why does it take so long?

Answer: We apologize for the delay. Sometimes international shipments can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about your package, please email us at: (support@speedycartel.com)

Question 8: How can I check the status of my order?

Answer: You can contact us at (support@speedycartel.com) with your order number. Don’t worry, if your order has not yet been shipped, please contact us immediately at (support@speedycartel.com) and we will be happy to update your information. If the order has been sent, unfortunately there is nothing we can do about it.

Question 9: What are the security measures for the payment?

Answer: 

This site is 100% safe. Here are the various reasons for this security:

1) Our website (www.speedycartel.com) is located on an HTTPS server (you can check this with the small padlock on the left side of the URL).

2) Unlike most other sites that you can visit, ALL of our pages are secure and therefore cannot be hacked or targeted by malware.

3) Regarding the payment method, we use the Stripe platform which is one of the best references in terms of transaction security.

What are the different payment methods?

Secure Sockets Layer (128 Bit SSL Security) www.speedycartel.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and Master card numbers, during your online transactions. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands.

PCI Compliant
The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle Master card and revolving credit information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around Mastercard data to reduce Mastercard fraud via its exposure.

PAYMENT TERMS AND CONDITIONS
We accept All payments methods
All prices and figures are listed in USD.
We do not charge shipping prices.
We don’t collect and store any payment information provided by customers. All the transactions are processed at Stripe secure gateway.

Question 10: www.speedycartel.com PCI COMPLIANT?

Answer:

Yes www.speedycartel.com is certified Level 1 PCI DSS compliant.

We are very serious about your online security and have invested significant time and money to certify our solution PCI compliant. From annual on-site assessments validating compliance to continuous risk management, we work really hard to form sure our platform is secure.

YOUR PAYMENT INFORMATION
Your Master card number is isn’t accessible to us. When your purchase is completed, we are only able to see your billing information, shipping information, order details and thus the last 4 digits of your Mastercard .

We do not accept bank checks, wire transfers or payments on receipt.

Question 11: How can I return an item that I am not satisfied with?

Answer: 

If your item arrives at your home in poor condition and unusable, please contact us immediately at (support@speedycartel.com) with proof of this.

We will then offer you:

1) Both to return the product to us (return charges are to be paid by you) versus full refund of the item price (including delivery) as soon as we receive proof of postage for the product. (1 *)

This way of proceeding is intended to avoid any abuse, so we are counting on your understanding!

2) Or sending a new product entirely at our expense.

Fast Shipping
Free Deliveries on all Orders
Easy Returns
Easy Excahnge Policies
High Quality
Deliver Best Products
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100% Guarantee For All Products